Employee Utilization Dashboard
Your team is your biggest asset. This dashboard helps you see how busy each person is, how much business they bring in, and who's doing great or might need a little support — so you can plan shifts better and reward the right people.
How to open it: choose Dashboards › Employee Utilization Dashboard. From any other dashboard, you can also click Employee Utilization in the row of links under the title.
Choosing what to look at
At the top of the screen:
- Dates (📅) – pick a period: Today, Yesterday, Last 7 days, Last 30 days, This month, or Custom. Click Apply when done. It starts on this month.
- Compare with another period – tick this inside the date picker to compare with another period (Last 7 days, Last 15 days, Last 30 days, Last Quarter, Last Year or Custom).
- Store – which store's team to see.
- Refresh (🔄) – reload everything for the dates and store you picked.
- Help – opens help for this page.
What "utilization" means
Utilization is simply the share of a person's working time they spent actually doing services.
Utilization % = Busy hours ÷ Work hours Non Utilization (Idle) % = the rest of their time
- Work hours come from the days they checked in, multiplied by their shift length. If no shift length has been set for someone, a standard 8-hour day is used.
- Busy hours come from the services they did and how long each service takes.
⭐ Make your numbers accurate
Set how long each of your services takes in Master › Item Master: click Store Details on the service's row and fill in Time (min) for each store. When a service has no time set, only a few minutes are counted for it, so the person may look less busy than they really were. Figures that include such services are marked with a *.
You'll also notice a note starting Estimated under the table. That's because check-out times aren't recorded yet, so Out time and Work hrs are worked out from the check-in time plus the shift length.
What's on the screen
Manager Insight
A short, plain-language note at the top (Manager insight) with the most useful thing to know about your team for the period. Click Try again if it doesn't load.
Summary cards
| Card | Meaning |
|---|---|
| Overall utilization | How busy the team was, on average: busy hours divided by work hours |
| Idle time | How much of the team's work time wasn't spent on services |
| Total revenue | Sales brought in by the team |
| Avg bill value | Average amount per bill |
| Services done | Number of services performed |
| Total employees | Active staff at the store |
| Target achievement | How close the team is to its targets |
Employee Performance Overview
One row per staff member. Use the search box (Search employee) to find someone quickly.
| Column | Meaning |
|---|---|
| Employee | Staff member |
| In time | Their earliest check-in in the period. A dash means they didn't check in |
| Out time | Their estimated leaving time |
| Work hrs | Estimated hours they were at work |
| Busy hrs | Hours spent doing services |
| Idle hrs | Work hours minus busy hours |
| Utilization % | Busy ÷ work |
| Non utilization % | Idle ÷ work |
| Revenue | Sales they brought in |
| ABV | Average Bill Value — their revenue divided by the number of bills they were part of |
| Services | Number of services they did |
| Status | A quick rating based on utilization (see below) |
Status ratings
| Status | Utilization |
|---|---|
| 🟢 Excellent | Above 75% |
| 🔵 Good | 60% – 75% |
| 🟠 Average | 40% – 60% |
| 🔴 Poor | Below 40% |
Staff with no check-ins in the period still appear, so you can see who was absent.
Employee Targets
Each person's progress against their monthly targets, with columns for Service target, Product target, Package target, Membership sales, Membership wallet and Unique customers. Click Set targets to change them — see Targets.
Hourly revenue and bookings
A chart of revenue and the number of bookings for each hour of the day, across the dates you picked. Use it to see when you're busiest.
Hourly Utilization Heatmap
A colour grid with your staff down the side and the hours of the day across the top. Darker cells mean busier hours. It's perfect for spotting:
- the hours when everyone is rushed (maybe you need an extra person), and
- the hours when the floor is quiet (a good time for breaks, training or offers).
Alerts & Actions
Under Alerts and actions you'll find a short list of things that deserve your attention, with a count in the corner. For example:
- staff whose sales are well below the team average,
- staff with no sales in the period,
- staff whose product sales are low compared with their services (a chance to recommend products),
- your peak hour — when most bills are made,
- your top performer.
Utilization Distribution
How many of your staff fall into each band — Excellent (above 75%), Good (60-75%), Average (40-60%) and Poor (below 40%) — shown as a number and a percentage of the team.
Performance Ranks
Your staff ranked by the sales they brought in, with each person's utilization and revenue. The top three get gold, green and blue badges. Anyone with utilization below 60% appears under Needs action instead, so you can see who needs a push.
Frequently asked questions
Someone worked all day but shows low utilization. Why? Most likely their services don't have a service time set in Item Master, so only a few minutes are counted for each. Set the time for your services and it'll correct itself.
Why does a staff member show "–" for In time? They didn't check in during the selected period.
Can I see utilization for all my stores together? This dashboard works one store at a time. For a side-by-side view of branches, use the Multi Store Dashboard.