Chat with Invoay Support
Got a question or something isn't working? You can chat with the Invoay Support team without leaving the page you're on. 💬
Starting a chat​
- Click the round chat bubble at the bottom-right of any page.
- Type your question and press Enter, or click the send arrow.
- Not sure how to start? Click one of the suggestions like "I need help with a report".
- That's it! A support person will reply in the same window.
You don't need to type your name, email or store. We already know who you are because you're signed in.
While you wait​
- Keep working. Move to any other page and your chat stays put. If the chat window was open, it opens again on the next page, and anything you were typing is still there.
- New replies show up by themselves. When the chat window is closed, a red number on the bubble shows how many new replies you have, and a short preview pops up above it.
- Using another tab? The tab's title changes to "(1) New message" and you hear a soft sound, so you won't miss the reply.
🔕 Don't want the sound? Click the ⋮ menu at the top of the chat window and choose Mute notification sounds.
Sending a screenshot or file​
Click the 📎 paperclip, or drag a file onto the chat window. You can also paste a screenshot with Ctrl + V. Add a message if you like, then click send.
| You can send | Size limit |
|---|---|
| Pictures (PNG, JPG) | 5 MB |
| PDF documents | 5 MB |
| Invoay backup files (.invy) | 25 MB |
You can send up to 10 files in one chat.
When we're offline​
Outside support hours, the chat shows Offline. You can still send your message and we'll reply as soon as we're back. The reply will be waiting for you in the chat bubble.
When the chat is closed​
Once your question is sorted, support may close the chat. If you need anything else, just type a new message in the same window and the chat opens again.
Want to talk about something completely different? Click â‹® at the top of the chat window, then Start a new conversation.
Good to know​
- Logging out clears the chat from this computer. The next person who signs in here won't see your conversation.
- A message didn't go through? It shows "Not sent". Click Retry to send it again, or Delete to remove it.
- Don't see the chat bubble? It may be switched off for your account. You can still reach us with Create a support ticket or Chat with us on WhatsApp in the menu under your name.