Gift Vouchers
🔑 Who can see this: the Gift Vouchers menu only appears if the Gift Voucher feature is switched on for your account. Contact Invoay Support if you'd like it.
Gift vouchers let customers buy a treat for someone else — or for themselves. They bring in money upfront and often bring in brand-new customers too.
How to open it: Marketing › Gift Vouchers › Gift Voucher Settings (also under Setup › Configuration)
Gift Voucher Settings
These settings decide how vouchers work across all your stores.
Recipient Requirements
| Setting | Turn it on to… |
|---|---|
| Recipient Phone Number | Require the phone number of the person receiving the voucher |
| Recipient Email Address | Require their email address |
| Link Customer to Gift Card | Connect the voucher to a customer profile |
Redemption Rules
| Setting | Turn it on to… |
|---|---|
| Cross-Store Redemption | Let a voucher bought at one store be used at any of your stores |
Voucher Types Allowed — at least one must be on:
| Setting | What it allows |
|---|---|
| Item-Based Vouchers | Vouchers for a specific service or product — for example "One Spa Pedicure" |
| Amount-Based Vouchers | Vouchers for a money value — for example "2,000 to spend" |
Expiry
| Setting | What it means |
|---|---|
| Validity After Purchase | How many days the voucher stays valid after it's bought |
Click Save Changes.
WhatsApp messages
If your account uses the official WhatsApp Business connection, you can also switch on the WhatsApp messages sent automatically when a voucher is issued — one for when a customer buys a voucher for themselves and one for when they buy it for someone else. You'll see a preview of each message for each store.
💡 See all vouchers you've issued under Reports › Gift Voucher Reports › Gift Vouchers Issued List.