Gift Vouchers
🔑 Who can see this: the Gift Vouchers menu only appears if the Gift Voucher feature is switched on for your account. Contact Invoay Support if you'd like it.
Gift vouchers let customers buy a treat for someone else — or for themselves. They bring in money upfront and often bring in brand-new customers too.
How to open it: Marketing › Gift Vouchers › Gift Voucher Settings (also under Settings › SimplePOS Billing Counter › Gift Voucher Settings)
Gift Voucher Settings
These settings decide how vouchers work across all your stores.
Recipient requirements
| Setting | Turn it on to… |
|---|---|
| Recipient phone number | Require the phone number of the person receiving the voucher |
| Recipient email address | Require their email address |
| Link customer to gift card | Connect the voucher to a customer profile |
Redemption rules
| Setting | Turn it on to… |
|---|---|
| Cross-store redemption | Let a voucher bought at one store be used at any of your stores |
Voucher types allowed — at least one must be on, or the page won't save:
| Setting | What it allows |
|---|---|
| Item-based vouchers | Vouchers for a specific service or product — for example "One Spa Pedicure" |
| Amount-based vouchers | Vouchers for a money value — for example "2,000 to spend" |
Expiry
| Setting | What it means |
|---|---|
| Validity after purchase (days) | How many days the voucher stays valid after it's bought, from 1 to 36500 |
Click Save changes.
WhatsApp messages
If your account uses the official WhatsApp Business connection, you can also switch on the WhatsApp messages sent automatically when a voucher is issued — one for when a customer buys a voucher for themselves and one for when they buy it for someone else. You'll see one switch per message and store, with a preview of each message. Save changes saves these too. If no gift voucher messages are set up yet, contact Invoay Support to add them.
💡 See all vouchers you've issued under Reports › Gift Voucher Reports › Gift Vouchers Issued List.