Item Master
Item Master is your full list of services and products — what they're called, what they cost, their taxes, and how they behave at the billing counter. Almost everything else in Invoay is built on this list, so it's worth keeping it tidy.
📺 Watch: Service Master · Product Master · Editing
How to open it: Master › Item Master
Adding a single item
- Click New Item.
- Type the Name and choose whether it's a Product or a Service. If an item with the same name and type already exists, you'll be asked whether you really want to create another one.
- Fill in the details:
| Field | What it means |
|---|---|
| Local Name | The name in your local language, printed on the bill (only shown if your account has a local language set) |
| HSN/SAC Code | The tax code for the item |
| Category / Sub Category | Where it belongs — see Category Master |
| MRP | Maximum retail price |
| Barcode | The barcode or item code |
| SKU | Your stock code. Click Generate to create one automatically |
| Purchase Price | What the item costs you — used for profit reports |
| Unit of Measure | Pieces, ml, grams… |
| Custom Field 1 / 2 | Any extra details you like to keep |
| IMEI / Serial Number / Custom Field | Tick these if the cashier must type an IMEI, serial number or extra detail when selling it |
| Is Available in Online Store | Show it in your online store |
| Is return / exchange allowed for this item | Whether customers can return or exchange it |
| Employee Issue Type | (Products only) Whether this product can be issued to staff Once or Multiple Times |
- Click Create & Set Store Details.
Store details (price and tax per store)
Next you'll set, for each store:
| Field | What it means |
|---|---|
| Sales Cost | The selling price at that store |
| Tax Included | Tick if the price already includes tax |
| CGST % / SGST % / IGST % | Tax rates |
| Additional Tax | Any extra tax that applies |
| Incentive % / Incentive Amount Per Quantity | What staff earn for selling it |
| Service Time In Minutes | How long the service takes — this makes the Employee Utilization Dashboard accurate |
| Minimum Quantity | For products: warn me when stock drops below this |
| Reminder In Days | Remind the customer to come back after this many days |
| Is Active | Untick to hide the item at that store |
| Is Visible In Online Store | Show it online for that store |
You can change these later by clicking Store Details on the item's row.
Editing items
Click on a cell in the list, change it, and save your changes. Untick Is Active to stop selling an item without deleting its history.
The buttons at the top
| Button | What it does |
|---|---|
| Bulk Import Services | Add many services at once from Excel. Click Download Template, fill in one row per service (name, category, price, time, taxes, commission), then drag the file in and upload it. Missing categories are created for you. 📺 Watch |
| Bulk Import Products | The same for products (name, category, price, quantity, taxes) |
| Bulk Item Master Changes | Change many items at once. Pick a store, click Download Services or Download Products, edit the Excel file (prices, taxes, incentives, service time, minimum quantity, MRP, SKU and more), then upload it and click Save Changes. Keep the column headings exactly as they are |
| Item Images | Add up to three pictures for each item (max 2 MB each) for your online store |
| Bulk Disable Master | Switch off all products or all services in one go — for example when you're starting afresh. This is a big step, so you'll be asked to type a confirmation phrase and your password. Past bills are not affected |
⚠️ Excel files must be in .xlsx format.