WhatsApp / SMS Reports
Keep track of the messages you send to customers and your message balances.
How to open it: Reports › WhatsApp / SMS
| Report | What it shows | When you'll see it |
|---|---|---|
| SMS Transaction Report | Every SMS sent: store, phone number, message, credits used, sent date and delivery status | Always |
| WhatsApp / SMS Recharge | Every time credits were added to a store: the quantity added and the date | Always |
| SMS Current Balance | SMS credits left in each store | Always |
| WhatsApp Current Balance | WhatsApp credits left in each store | Always |
| SMS Campaign Report | SMS campaigns waiting for approval | 🔑 Only if SMS Campaign Approval is on |
| Scheduled SMS Report | Campaigns scheduled to go out later | 🔑 Only if Scheduled SMS is on |
Recharging
When a store is running low, the Dashboard reminds you with a Recharge now button. On the Recharge Options page you can choose:
- an SMS pack,
- a WhatsApp pack, or
- a top-up of your Invoay WhatsApp Wallet — choose the store and the number of credits, and you'll see the total including taxes.
Pick an option, choose the store, and complete the payment. The credits are added to that store.
If you see a message asking you to fill in your phone numbers and email first, add them in your store and account settings, then try again.
SMS Campaign Report
🔑 Only if SMS Campaign Approval is switched on for your account.
With approval switched on, bulk SMS campaigns wait here before they're sent — so an owner or manager can check them first. You'll see each campaign's store, title, template, whether an unsubscribe option is included, the date it was added, the store's available credits, and the scheduled date and time slot.
Click Accept Campaign to send it, or Reject Campaign to stop it.
Scheduled SMS Report
🔑 Only if Scheduled SMS is switched on for your account.
Campaigns set to go out later, with the store, title, template, created date, scheduled date, time slot and number of customers. Changed your mind? Click Cancel Campaign.