Store, Chain and Discount Settings
Store Settings
How to open it: Settings › Back Office › All Stores shows every store in one list, as described below. To change one store at a time on a form, use Settings › Back Office › Store Settings and pick the store.
One row for each store you can manage, with its contact details, tax numbers, links and timings. Click a value to change it, then Save changes (or Cancel changes to discard). Hover over a column heading for a short explanation, and use the boxes under the headings to find a store.
| Column | What to enter |
|---|---|
| Store Phone Number | The store's phone number, at least 10 digits |
| Company Name | The store name used in SMS. Required, up to 20 characters |
| WhatsApp Phone Number | The store phone number shown in messages, up to 14 characters |
| Dlt Default Sms Enabled | Ticked: the store sends the default DLT-approved SMS. Unticked: it sends your own wording from Custom SMS Settings |
| Day End Email | Email addresses (separated by commas) that receive the day's closing summary. See Day End Email to check it's arriving |
| Till Closing Summary (SMS and WhatsApp) | Phone numbers (separated by commas) that receive the till closing summary |
| Store Owner Email | Where payment confirmations are sent |
| Store Owner Phone | The owner's phone number. Required, at least 10 digits. You need the owner's email and phone to renew a subscription |
| Store GSTIN | Your store's GST number — used on invoices. If the Dashboard warns "Invalid GST Number", fix it here |
| CIN / PAN / LLPIN Number | Your company's registration numbers |
| Stop SMS Link | The link customers use to unsubscribe from promotional SMS. You can't edit it |
| Facebook URL / Instagram URL / Google Map String | Links shown on your online booking page |
| Feedback URL | The feedback link in your messages. Leave blank to use the default |
| Time From / Time To | Your opening hours |
| Latitude / Longitude | Your store's location — shows your store on the Multi Store Dashboard map and is used for staff check-in |
| Distance for Checkin/Checkout | How close (in metres) staff must be to the store to check in or out. Shown only if you use the attendance app |
| State | The state your store is in |
Each store's row also has links to the pages below. On Store Settings, the same links are on the right of the form.
E-Checkin Details
Questions your customers answer when they check in at the billing counter — for example a quick health check. If it isn't switched on for a store yet, you'll see the standard questions that will be added; click Enable E-Checkin to switch it on. In the question list, for each question set the Question, a short Report Name (shown as a column heading in the E-Checkin reports), the Answer Type (Yes or No, a number, or text), whether it's Required, its Sequence (the order it's asked in) and whether it's Active. Click Add question to add your own, then Save changes. Billing counters pick up the changes the next time they sync.
To see which customers have checked in, use the E-Checkin Customer Summary, linked from the E-Checkin pages.
Booking Settings
How to open it: Settings › Online Booking › Booking Settings, or the Booking Settings link on a store
Settings for your online booking page: whether Online booking is enabled for each store, its Expiry date, and the Booking link. From here you can also:
- click Sync data to send your services, products, staff and store details to the booking page,
- click Banners to upload or remove pictures (JPG, JPEG or PNG, up to 512 KB each), and
- click Terms & conditions to write the terms customers accept when they book, then Save terms.
A store marked Not enabled has no booking page yet; buy one first (see Booking Sync).
Return Settings
How to open it: Settings › Back Office › Return Settings, or the Return Settings link on a store
Your return and exchange rules for each store (the page is called Bill Return Policies). The billing counter checks them whenever a cashier starts a return. Click a value to change it, then Save changes:
| Column | Meaning |
|---|---|
| Days for complete bill return | How long after the bill a whole bill can be returned. New stores start with 10 days |
| Days for item exchange | How long an item can be exchanged for another at the same price. New stores start with 7 days |
| Days for item return | How long one or a few items can be returned while the rest of the bill stays. New stores start with 7 days |
| Membership wallet bill returnable? | Whether a bill paid with a membership wallet can be returned |
| Package bill returnable? | Whether a bill that used package services can be returned |
⚠️ Needs an up-to-date billing counter (POS 2.0.526 or later; item exchange/return days and the membership option need SimplePOS 1.30.7 or later).
Bill Print Settings
How to open it: Settings › Back Office › Bill Print & Tax Labels, which takes you to Store Settings: pick the store, then click Bill print settings on the right. You can also click Bill Print Settings on a store's row in All Stores.
How your printed bill looks:
- Business details – your logo, company name and GST, CIN, LLPIN and PAN numbers. They're shown here but changed elsewhere: the logo in Store Logo Settings, the numbers in Store Settings.
- Header – the Invoice title (for example Tax Invoice) and up to five address lines. Line 1 is required.
- Tax and item labels – what to call CGST, SGST, IGST and total tax on the bill, and the Item column heading. The tax itself doesn't change.
- Print options – Bold format in header, Print barcode in bill, Print barcode for items, and Print local language item name on bill (when your account has a local language set up).
- Footer – your Terms and conditions, for example your return policy or a thank-you note, and Offers (one per line), which print in the footer of certain bill templates.
Click Save print settings, then sync your billing counter and print a test bill to check how it looks.
Store Bill Sequence Settings
How to open it: Settings › Back Office › Bill Series Settings, or the Bill Series Settings link on a store
How your bill numbers look — for example INV/25-26/00001.
The list (Bill Series Settings) shows every series each store has had, newest first; Active is ticked on the one the store uses now. Click New bill series and set:
| Field | What it means |
|---|---|
| Store | The store |
| Financial year starts in | The month your financial year starts in, usually April in India. The running number goes back to 1 on the 1st of that month |
| Prefix | Up to 4 starting letters, for example INV. It can be left empty |
| Part one: start year / Part two: end year | The year format: yy (two digits) or yyyy (four digits) |
| Separator | One character between parts, for example / or -. Leave it empty to run the parts together |
| Digits in the running number | From 1 to 5. With 3, bills go 001, 002 and so on |
A preview shows the first bill number. Click Start new series and confirm, then sync and restart the store's billing counter.
⚠️ Starting a new series deactivates the store's current one straight away. Please be careful — ideally make this change at the start of a financial year.
Chain Settings
🔑 Who can see this: only the account owner.
How to open it: Settings › Back Office › Chain Settings
Settings that apply to every store in your business. Switch a setting on or off and click Save chain settings.
| Setting | What it does |
|---|---|
| Prevent employees from removing inventory | When on, staff can only add stock. Reducing stock in Current Inventory, negative numbers in bulk inventory updates and in Bulk Purchase Import, and cancelling a direct purchase are blocked for everyone except you. Stock still goes down as normal when a bill is made |
Store Discount Settings
How to open it: Settings › Back Office › Store Discount Settings
Put a limit on how much discount can be given at each store's billing counter, so there are no surprises:
| Column | Meaning |
|---|---|
| Maximum Percentage Discount | The largest % discount on a whole bill, from 0 to 100 |
| Maximum Item Based Discount Percentage | The largest % discount on a single item, from 0 to 100 |
| Maximum Cash Discount | The largest cash discount on a whole bill |
| Maximum Item Based Cash Discount | The largest cash discount on a single item |
Click Save changes. The new limits are sent to the store's billing counter once it's online. A store you haven't set up yet starts at 60% for both percentages, 5,000 for the bill's cash discount and 0 for the item's cash discount.
Store Logo Settings
How to open it: Settings › Back Office › Store Logo Settings
Choose the store and click Continue. Click Choose file (or drag your file onto the box), check the preview, then click Upload logo. Use a JPG, JPEG or PNG file of up to 512 KB. Each store keeps its own logo, so upload it once for each store. A logo can be replaced but not removed.
The logo appears on your bills, on pages like Customer Registration, and on your online booking page.
Google Feedback Settings
How to open it: Settings › Back Office › Google Feedback Settings
Get more Google reviews. For each store, paste your Google Feedback Url (the link to leave a review on your Google business listing), choose the Minimum Ambience, Minimum Behaviour and Minimum Service ratings, tick Is Active, and click Save changes.
After a customer gives feedback, they're sent to your Google page only if all three ratings meet your minimums. Ratings run from best to worst: Excellent, Good, Average, Poor, Bad. For example, with all three set to Good, a customer rating Excellent, Good and Good goes to Google, but one who rates any of them Average doesn't. New stores start at Good for all three, switched off. All feedback is saved either way.