Print or reprint a receipt
đ¤ For: Cashiers and front-desk staff
After you finish a billâ
As soon as the bill is saved, a Receipt Summary appears with a little celebration animation. đ It shows:
- Invoice no.: the bill number
- Customer Name.
- Total Tax. and Sub Total.
- Discount / Cash Discount (if any)
- Cashback (if the bill earned cashback from a running campaign)
- TOTAL AMOUNT
- Any package services used, e.g. "Hair Spa Service Consumed"
The receipt prints automatically, and the summary closes on its own after about 10 seconds. You can also tap Dismiss to close it straight away.
đ Optional feature: Ask before printing Some stores prefer to print only when the customer wants a paper receipt. If yours does, the summary shows a Print button instead of printing automatically. Tap Print if the customer wants one. Ask your admin to turn ON
ShouldPromptForPrintAfterCommit(under Printing Settings) in the back office settings. If the setting is not available, please contact Invoay Support.
âšī¸ Note: When a bill includes a membership, membership wallet or package, Simple POS may print a separate receipt for it too.
Reprint a recent receiptâ
Customer lost their receipt, or the printer ran out of paper? No problem.
- On the billing screen, tap the đ¨ī¸ Print Last Bill button at the top.
- You'll see your 3 most recent bills, each with the customer's name, bill number, time and amount. Recent Membership Wallet Receipts are listed below them.
- Tap the bill you need.
- Tap Yes to print it.
Need an older bill? If your store uses the Return tab, you can look it up there by its bill number. See Returns, exchanges and bill changes.
Printer trouble?â
| What you see | What to do |
|---|---|
| Printing Error | Check that the printer is switched on, has paper, and is connected. Then reprint using Print Last Bill. |
| Nothing prints, and there's no error | Your store may have printing turned off, or be set to ask before printing. Check with your manager. To change printer settings, go to Settings on this device. |