Customer problems and how to fix them
👤 For: Cashiers and store managers
| What you see | Why it happens | What to do |
|---|---|---|
| Please Select Customer | No customer is chosen yet. | Tap Search Customer and pick one. |
| Customer Not Found / "Enter Phone Number or Email To Add New Customer" | Nobody matches your search. To add someone new, you need to search by phone or email. | Type their full phone number or email, then tap Add New. |
| Customer Already Exists | Someone with this phone number or email is already saved. | Search for them instead of adding them again. |
| Please enter name / Select Gender. | A required field is empty. | First name (at least 3 letters) and gender are required. |
| Enter Phone Number or email / Enter Valid Phone Number / Enter Valid Email | Contact details are missing or not valid. | Enter at least one valid phone number or email. |
| cannot Modify number / cannot Modify Email Id | A saved phone number or email can't be changed at the counter. | Ask your manager to update it in the back office. |
| OTP Validation Failed | The one-time code was wrong or expired. | Ask the customer for the latest code, or resend it. |
| Customer Not Synced. / "customer not sync." / "Please sync customer data…" | The customer was only just created and is still being saved online. | Wait a minute and try again. |
| 🛑 Access Denied 🛑 | Your login isn't allowed to see this section. | Ask your manager to give your login access. |
| Files Not Allowed | That file type can't be uploaded. | Use PDF, Word (doc, docx) or Excel (xls, xlsx). |
| File Size Limit Exceeded | The file is over 2 MB. | Use a smaller file, or compress it. |
| Upload Failed / No Internet Available / No Internet | Documents, photos, recharges and pending payments need the internet. | Check your connection and try again. |
| Failed To Redeem Gift Voucher | The code or PIN is wrong, or the voucher has been used or has expired. | Check the voucher details. The message tells you the exact reason. |
| Preview is not available… | There's no printable receipt for that entry. | Nothing to fix. The details are still shown in the table. |
Still stuck?
Contact Invoay Support: 📞 +91 82877 61922 · 💬 WhatsApp +91 82877 61922 · 🌐 helpdesk.invoay.com