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Settle a pending amount

👤 For: Cashiers and front-desk staff

A pending amount is money a customer still owes from an earlier bill. For example, they paid ₹1,500 of a ₹2,000 bill and promised to pay the rest later. See Leave part of the bill to pay later.

You'll be reminded automatically​

Whenever you choose a customer who owes money, whether for a bill or an appointment, Simple POS shows a Pending Amount window: "Customer has a Pending Amount of …".

  • Tap Pay to collect it now.
  • Tap Dismiss to carry on without collecting it.

The amount also shows as Pending on the customer's card on the billing screen, and on their Customer Detail page.

Collect a pending amount​

  1. When the Pending Amount window appears, tap Pay.
  2. Enter what the customer is paying, and choose how (cash, card, and so on).
    • They can pay all of it, or just part of it. Anything left stays pending.
  3. Finish the payment. A receipt is printed for the settlement.

ℹ️ Note: Pending amounts can't be paid with a membership wallet or loyalty points. Collecting a payment needs an internet connection.

See the history​

In the customer's profile:

  • Pending Amount History: each bill that was left part-paid, with the Tx. Date, Due Date, Bill Id and Amount.
  • Pending Settlement History: each payment made against the pending amount, with the Pending Amount, Paid Amount and Remaining Amount.