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Receive a stock transfer

👤 For: Store managers and stock keepers

When your warehouse or another store sends you stock, it shows up in Transfer In. When the delivery arrives, you count it and confirm what you actually received. Your stock is then updated.

🔓 Optional feature: Transfer In If you have the Transfer In feature, you'll see a Transfer In tile in the Inventory tab. Ask your admin to turn ON IsTransferInEnabled (under Transfer In Settings) in the back office settings. If the setting is not available, please contact Invoay Support.

Receive a delivery​

  1. Open the Inventory tab and tap Transfer In. The number on the tile shows how many transfers are waiting.
  2. On the New tab, you'll see each waiting transfer: from which store, to which store, the Order No, the number of items and the date sent.
  3. Tap the transfer that matches your delivery.
  4. On the Store TransferIn Acknowledge screen, each item shows:
    • its Selling Price
    • the Expected Qty: what was sent
    • an Actual Qty box: what you received
  5. Count each item and enter the Actual Qty. Use the + / – buttons or type the number.
    • 🔍 To find an item quickly, search by name or barcode, or scan it.
  6. Add a Remark, e.g. "2 bottles damaged in transit". This is required.
  7. Tap SAVE.

You'll see Transfer Acknowledgement Done Successfully. 🎉 The transfer moves to the History tab.

To leave without saving, tap Cancel.

See past transfers​

Open Transfer In → History to see every transfer you've received, with the date it was sent and the date you confirmed it. Tap one to see the item details.

Something not working?​

What you seeWhat to do
No Record FoundThere are no transfers waiting. Tap refresh if you're expecting one.
Missing Items: "some transfer Items are not available in database. please sync or add item."The delivery includes a product your store doesn't have yet. Tap 🔄 Sync on the login screen, or ask your manager to add the product in the back office. Then try again.
Remark RequiredAdd a short note before saving.
"qty must be number" / "qty must be greater than zero"Enter a valid quantity (0 or more).
"Transfer In Is Inactive, Please Contact Admin" / "Transfer In Feature is disabled."Transfer In isn't turned on for your store. See the box at the top of this page.
"Unable to load store transfer download."Check your internet connection and tap Refresh.