Skip to main content

Online orders

👤 For: Cashiers and store managers

When customers order online, their orders come into the Online Order tab. Here you accept them, prepare them, and turn them into a bill when the customer collects or the order is delivered.

🔓 Optional feature: Online Orders If you have the Online Order feature, you'll see the Online Order tab. Ask your admin to turn ON IsOnlineOrderProcessEnabled in the back office settings. If the setting is not available, please contact Invoay Support.

On phones, the Online Order tile is always in the Menu. If the feature is off, you'll see "Online Order Feature is disabled." when you open it.

The order tabs​

Orders are grouped by status:

TabWhat's in itWhat you can do
CreatedNew orders waiting for youAccept or cancel ✕
AcceptedOnStoreOrders you've accepted and are preparingCheckout (bill it) or cancel ✕
CompletedOrders that have been billedView only
CancelledOrders that were cancelledView only

Each order shows the customer, the assigned staff member, and the order details.

Handle a new order​

  1. Open the Online Order tab. New orders are on the Created tab.
  2. Check the order, then tap Accept. You'll see Order Status Updated, and the order moves to AcceptedOnStore.
  3. Prepare the order.
  4. When the customer collects it (or it's delivered), tap Checkout on the order.
  5. The Order Details window shows each item with its Price and Total. Tap an item to choose the staff member if asked.
  6. Tap Checkout. The order opens on the Billing screen, with the customer and items already added.
  7. Take payment as usual. 🎉

ℹ️ Note: If something was already in your bill when you tapped Checkout, Simple POS holds it for you first, so nothing is lost. Tap Load to get it back afterwards.

Cancel an order​

  1. Tap the ✕ cancel button on the order.
  2. Confirm with Yes.

You'll see Order Status Updated, and the order moves to Cancelled.

Something not working?​

What you seeWhat to do
No Record FoundThere are no orders with that status right now.
Employee Required: "Please select employee for items"Tap each item in Order Details and choose the staff member.
Warning, with a messageThe order couldn't be updated. Check your internet connection and try again.
"Online Order Feature is disabled."Online orders aren't turned on for your store. See the box at the top of this page.