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Return some items from a bill

👤 For: Cashiers and store managers

Use this when the customer is returning one or a few items, but keeping the rest. For example, they bought a shampoo and a conditioner, and they're returning just the conditioner.

🔓 Optional feature: Item Return If you have the Item Return feature, you'll see an Item Return tile in the Return tab. Ask your admin to turn ON IsItemReturnEnabled (under Bill Settings) in the back office settings. If the setting is not available, please contact Invoay Support.

Steps​

  1. Open the Return tab and tap Item Return.
  2. Type the bill number in the Bill ID box.
  3. In the Bill Particulars list, tap the item being returned.
  4. If the customer bought more than one, enter the Return Quantity (e.g. 1 of 3), then tap Add To Return.
  5. Repeat for any other items. The amount to refund appears at the bottom as Return Item Amount.
  6. Tap Return Items.
  7. In the Return Item Details window:
    • (Only if your login isn't allowed to return items) An authorised person enters their Employee Login Id and Employee Password.
    • Type a Return Reason.
    • Choose how you're giving the money back.
  8. Tap RETURN.

You'll see Item returned successfully! and an updated receipt prints automatically. 🎉

Picked the wrong item? Tap it again, then tap Yes to take it off the return list.

How can I refund the money?​

Just like a full bill return, you can refund using your store's normal payment methods, or into the customer's store wallet (for registered customers only).

These can't be used for item refunds: membership wallet, loyalty points, store advance, and the connected card machines (WorldLine and BonusHub).

Good to know​

  • You can't return every item this way. If the customer is returning everything, you'll see "Cannot Return All Items From Bill. Use Bill Return Instead." Use Return a whole bill.
  • Some items can't be returned. If an item is set up as non-returnable, you'll see "Item Return is disable in Item master."
  • Return period: if the bill is too old, you'll see Item Return Time Expired.
  • Packages and membership wallets that have already been used can't be returned.