Get help from Invoay Support
👤 For: Everyone
Stuck on something? The Invoay Support team is happy to help. 😊
🔓 Optional feature: Support tab The Support tab (and the 🎧 button on the login screen) appears when the Support / Help button is turned on for your store. Ask your admin to turn OFF
IsHelpButtonHiddenin the back office settings. If the setting is not available, please contact Invoay Support using the details below.
Ways to reach us
Open the Support tab (on a phone, Menu → Support):
| Option | What happens |
|---|---|
| 📞 Call on +91 82877 61922 | Opens your phone app to call us. |
| 💬 Whats App | Opens a WhatsApp chat with us. |
| 🎧 Live Support Chat | Chat with us right inside SimplePOS. See below. |
You can also visit our Help Desk at helpdesk.invoay.com.
💡 Tip: During support hours, the Support icon in the side bar turns green, so you know we're online.
Live Support Chat
🆕 Since v1.47.4 · What's new
- Tap Live Support Chat. The Invoay Helpdesk Support window opens.
- Under How can we help today?, type your question in Type your message... and send it.
- Our team will reply in the same window.
Past conversations: Tap the history button to see your Ticket History. Tap a ticket to reopen it. Something new? Tap New Ticket (or Start New Ticket) to begin a fresh conversation.
Video tutorials
Scroll down the Support page to Video Tutorials, a list of short how-to videos. Tap one to watch it. Tap 🔄 to refresh the list.
When you contact us, it helps to tell us…
- What you were trying to do, e.g. "Returning a bill".
- The exact message you saw on screen. A photo of the screen is perfect!
- Your app version, shown at the bottom of the login screen.
- Your store name and counter.